Returns and exchanges
30 days to change your mind
If a piece is not right, send it back within 30 days of delivery for a full refund or an exchange. It needs to be unworn and in its original packaging.
Personalised pieces
Anything made specifically for you, with a name, initial or chosen birthstone, cannot be returned unless it is faulty or we have made a mistake. Please check your spelling and choices carefully before ordering. This is standard for made-to-order jewellery and does not affect your statutory rights where a piece is faulty.
How to return something
- Email support@selmajewelry.com with your order number and what you would like to do.
- We will reply with return instructions within one working day.
- Post the piece back in its original packaging.
- Once it arrives we process refunds within 3 to 5 working days, back to your original payment method.
Exchanges
Want a different size or finish? Tell us in your first email and we will reserve the replacement for you rather than making you reorder.
Faulty or damaged
Every piece carries a two year warranty against tarnishing and manufacturing faults. Send a photo with your order number and we will replace it or refund you.
Return postage
Return postage is paid by you unless the piece is faulty or we sent the wrong item, in which case we cover it.