Frequently asked questions

Is it really waterproof?

Yes. Every Selma piece is waterproof and tarnish-free, so you can shower, swim and exercise without taking it off. It is covered by a two year warranty.

Will it turn my skin green?

No. Our pieces are hypoallergenic and nickel-free, made from 18k gold vermeil or sterling silver over a solid base rather than thin plating over brass.

How long does personalisation take?

Personalised pieces are made to order by hand. Add 2 to 4 working days before dispatch, then normal delivery time on top. The exact date is shown on the product page before you order.

Can I return a personalised piece?

Because they are made specifically for you, personalised items cannot be returned unless faulty. Please double-check spelling and stone choices before ordering. Everything else can be returned within 30 days.

How many characters can I have?

It depends on the piece and is shown on each product page. Name pieces typically take up to 12 characters, and the field will stop you going over.

Which birthstone should I choose?

Each month has its own stone, listed on the product page with a photo. Most people choose their own or those of their children, but there are no rules.

How does Buy 2, get 1 free work?

Add any three pieces to your bag and the lowest-priced one comes off automatically at checkout. No code needed.

What does delivery cost?

Delivery is 5 EUR, and free on orders over 70 EUR.

Do you ship outside the EU?

Yes, though delivery times and any customs charges vary. Email support@selmajewelry.com if you are unsure.

Can I change or cancel my order?

Email us as soon as you can. If it has not been made or dispatched yet we can usually help.